Contact Us

At Lake Michigan Credit Union, our members are our #1 priority. Our commitment to provide the best customer service is at the forefront of all we do.

Customer Service

Our highly experienced Member Service Representatives in the Contact Center can assist you with most credit union inquiries or concerns. If unable to assist with a certain inquiry, the Member Service Representative will forward your call to an appropriate department or branch.

  • Local (Grand Rapids): (616) 242-9790
  • Toll Free: (800) 242-9790


For information ranging from mortgage applications to payments, we’re here to help! Please contact us at (844) 754-6280.


For information about Lake Michigan Insurance Agency call us at (616) 234-6979.

eSupport for Online Issues

Please review our FAQs and System Requirements.

If you are unable to find the answer you are looking for using the options above, please contact us via our Secure Contact Form. If you have any questions regarding online account opening or online lending applications, please contact us at (844) 754-6281.

  • Mortgage Questions: (844) 754-6280
  • Support: (844) 754-6281

Lost or Stolen Debit or Credit Card

To report a lost or stolen debit or credit card, contact us at:

  • Debit Card: (866) 304-8684
  • Credit Card: (866) 304-8684

Automated Phone Banking

  • Local (Grand Rapids): (616) 942-3360
  • Toll Free: (800) 796-3360

Automated Funds Verification

Free 24×7 funds verification is available by calling (616) 301-8026


Contact Center
Mon – Fri: 8:00am – 11:00pm
Sat: 9:00am – 1:00pm

Mon – Thu: 9:00am – 5:30pm
Fri: 9:00am – 6:00pm
Sat: 9:00am – 1:00pm

*A few branches have different hours, see our locations page for specific branch hours.


Tuesday, January 1
New Year's Day -- Closed

Monday, January 21
Martin Luther King Day -- Closed

Monday, February 18
Presidents Day -- Closed

Monday, May 27
Memorial Day -- Closed

Thursday, July 4
Fourth of July -- Closed

Monday, September 2
Labor Day -- Closed

Monday, October 14
Columbus Day -- Closed

Monday, November 11
Veterans Day -- Closed

Thursday, November 28
Thanksgiving Day -- Closed

Tuesday, December 24
Christmas Eve -- Closed at 1:00 pm

Wednesday, December 25
Christmas Day -- Closed

Tuesday, December 31
New Year's Eve -- Closed at 5:00 pm