Together We'll Soar
Pilot has merged with Lake Michigan Credit Union (LMCU). Here you can find the key advantages of the merger and answers to any questions you may have.
For more information on Pilot, please visit their website:Pilot
This is a natural fit for both organizations. Both financial organizations share the belief in delivering exceptional value and service to our members, clients, and customers. LMCU has a growing presence in Florida and expanding into this area is a natural progression.
After our systems are fully combined in 2022, we will offer a wide range of commercial and personal banking services and solutions like innovative access to accounts and competitive savings and loan rates. Members, clients, and customers will have greater resources and access to technological innovations that will improve the experiences for both commercial and consumer relationships, while also benefiting from a superior service experience as part of LMCU. Customers will be served in more ways, and in ways that also enhance a strong commitment to local communities.
About the Merger
Lake Michigan Credit Union has 19 branches in Florida, including the 6 new branches from the acquisition of Pilot.
LMCU is headquartered in Grand Rapids, Michigan with assets over $10.4 billion and an additional 46 branches throughout Michigan's lower peninsula. Currently, membership is open to anyone who lives, works, attends school, or worships in the state of Florida, as well as the entire lower peninsula of Michigan. Membership is also open to the immediate family of existing members (immediate family is defined as father, mother, brother, sister, son, daughter, grandmother, grandfather and spouse).
All Pilot customers automatically became members of Lake Michigan Credit Union by operation of law upon finalizing of the merger on December 21, 2021, regardless of whether they met the membership requirements listed above. Because of this membership, in addition to Pilot ATMs, you now have access to all LMCU ATMs and over 55,000 ATMs through the AllPoint network.
All Pilot locations have remained open and been rebranded Pilot...A Part of LMCU. The full product and service offering of LMCU will be available at Pilot...A Part of LMCU branches after a full systems integration later in 2022.
Until then, it is business as usual for all current Pilot customers. We will continue to serve you during our current hours of operation. In addition, all bank ATMs will remain available, and you will continue to have access to property in your safe deposit box. Employees you know from Pilot will continue to serve you as employees of Lake Michigan Credit Union.
Please see below for frequently asked questions you might have about your account access. Watch this page for additional information from us as we work to provide you a seamless transition and satisfy all your banking needs as a member of Lake Michigan Credit Union. We look forward to continuing to serve you.
About the People
Will there be changes to your staff?
This acquisition will not result in the closing of any Pilot branches or changes to the servicing teams that you know. Further, it provides us with an opportunity to add new positions as our financial services and locations continue to grow.
Who is the President/CEO of the combined entities?
Sandy Jelinski is the President & CEO of Lake Michigan Credit Union. Roy Hellwege has remained with the company and serves as President of the Central Florida Region.
About the Credit Union
Where is the headquarters of the credit union?
The headquarters of our credit union is in Grand Rapids, Michigan (Lake Michigan Credit Union's original headquarters). We maintain a strong local and community focus in each area where we have branch locations. LMCU has maintained branch locations in Florida since 2015, and has already developed strong local and regional community relationships in the state.
Are you planning to close any branch locations?
We do not have any plans to close branches. We continually monitor the performance of each branch location and the needs of our membership. After the merger, our branches have grown to 65, with 46 in Michigan and 19 in Florida.
The six Pilot...A Part of LMCU branches are located at the following addresses:
- 12471 West Linebaugh Avenue, Tampa, FL 33626 Phone: (813) 496-2600
- 5140 East Fowler Avenue, Tampa, FL 33617 Phone: (813) 349-4530
- 439 South Florida Avenue, Lakeland, FL 33801 Phone: (863) 513-1200
- 17635 Bruce B Downs Boulevard, Tampa, FL 33647 Phone: (813) 349-4560
- 408 S. MacDill Ave, Tampa, FL 33609 Phone: (813) 342-4780
- 2180 4th St. N, St. Petersburg, FL 33704 Phone: (727) 209-0340
About My Accounts
What's the benefit to me related to this acquisition?
You will experience greater value in the form of competitive savings and loan rates and easy access to financial tools and a wide range of financial services. Lake Michigan Credit Union is equipped to provide greater member return, and enhanced delivery channels such as online services. Lake Michigan Credit Union is also able to provide additional career opportunities to employees. LMCU's strength provides the size, resources and commitment necessary to competitively meet the financial needs of our consumer clients and commercial clients, both now and in the future.
Lake Michigan Credit Union will continue to offer the same products offered by Pilot, and after our core operating systems are combined later in 2022 Pilot...A Part of LMCU branches will provide access to the full LMCU offering of consumer loans, mortgages and deposit products. You will receive notice of any changes being made at least 30 days in advance to allow for a smooth transition, and our employees will be available to assist you through this process.
Will my account number change?
It's anticipated that in mid-to-late 2022, we will combine our core operating systems, which will require a slight change to account number structures. We will work to minimize any changes made to accounts, including your account number. We understand that this type of change may cause disruption, so our commitment will be to make this transition as smooth as possible, so that you do not experience any issues in accessing your account information.
How will this affect my rates and service charges/fees?
Between now and when our system integration is complete in mid-to-late 2022, we will review all services provided to members, including service charges, to make sure that we provide consistent, low-cost access to the most innovative financial services you're requesting. For your reference, LMCU's current fee schedule can be viewed here.
Why do I need to have $5 in an account?
The minimum requirement to be a member of LMCU is that you must have at least $5.00 on deposit. For Pilot deposit customers, any of your existing account(s) fulfilled this requirement. For Pilot deposit customers who had less than $5.00 on deposit on December 21, Lake Michigan Credit Union deposited the additional funds necessary to meet the $5.00 requirement. For Pilot loan customers who only had loans and did not have any deposit accounts, an account was opened and funded with $5.00 to meet this minimum requirement.
Are my deposits still federally insured?
Yes, Lake Michigan Credit Union is insured by the NCUA (National Credit Union Administration) through the NCUSIF (National Credit Union Share Insurance Fund). Your deposits are federally insured to the maximum amount available - currently to at least $250,000 per depositor, and backed by the full faith and credit of the United States Government. Please see a helpful comparison guide at the end of this document to review differences between NCUA and FDIC insurance.
Can I access my account at new branches?
You currently have access to the Pilot...A Part of LMCU branch locations and ATM network. In addition, you are now able to access your account at our AllPoint network of over 55,000 surcharge-free ATMs. After our core systems have been combined (planned for mid-to-late 2022), you will be able to enjoy access at all Lake Michigan Credit Union branch locations.
Am I able to use my current checks?
Yes, you can continue to use your current Pilot checks. If new checks are necessary after we combine operating systems in mid-to-late 2022, you will receive a complimentary box of checks.
Can I still use my debit card?
Yes, you can continue to use your current debit card until we merge our operating systems in mid-to-late 2022. At the time we combine operating systems, we will provide you with a new card.
Has my online banking changed?
Until our systems combine (planned for mid-to-late 2022), you can continue to access your online banking as you have in the past. After our systems combine, we will introduce more robust features to online and mobile banking to make it a faster and more intuitive way of accessing your funds. You will be notified at least 30 days in advance of any changes, new apps, and whether these changes include any new requirements to access your information.
Do I need to change anything with my direct deposits?
Despite our name change, there is nothing you need to change with your direct deposits until we combine operating systems in mid-to-late 2022. Pilot's existing routing number will continue to work for a period of time to allow you to make any updates to prearranged deposits or withdrawals. When we combine operating systems, and our routing number changes, our employees will be available to assist you in ensuring there are no interruptions to your electronic direct deposit or automated regular withdrawals.
Who do I contact if I have additional questions?
We want to hear from you to help answer any additional questions you might have about our announcement and partnership plan. Please call Pilot at (813) 349-4575 or Lake Michigan Credit Union at (800) 242-9790. You may also email us at [email protected].
FDIC and NCUA Insurance Compared
|Insurer||Single Account- one owner||Joint Account- more than one owner||Retirement Accounts- includes IRAs|
|NCUA||$250,000 per owner||$250,000 per co-owner||$250,000 aggregate for Roth, Traditional and Keogh; All IRA coverage is separate and in addition to coverage for other credit union accounts|
|FDIC||$250,000 per owner||$250,000 per co-owner||$250,000 per owner|
|Insurer||Revocable Trust Accounts||Corporation, Partnership, and Unincorporated Association Accounts||Government Accounts|
|NCUA||$250,000 per owner per beneficiary up to 5 beneficiaries (Coverdell Education Savings Accounts insured in this category.)||$250,000 per corporation, partnership or unincorporated association||$250,000 per official custodian|
|FDIC||$250,000 per owner per beneficiary up to 5 beneficiaries||$250,000 per corporation, partnership or unincorporated association||$250,000 per official custodian|