Your Credit Card information is available online through Online Banking. You can see your balance, recent purchases, payment information, and make a payment. Your Credit Card information will appear under the Loans Summary.For assistance with accessing Online Banking, please call our Member Services Department at (616 or 800) 242-9790 x 9910.
If an incorrect or unauthorized transaction posts to your account, you must attempt to resolve the error with the merchant first. If you are unable to reach the merchant or they are unable to help you, you can file a dispute with LMCU. If the charge in question is fraudulent or unauthorized, you are required to close your card and have a new card issued to avoid future charges from that merchant. To dispute a debit card transaction, we need your signature on a Dispute form. This form can be filled out at any of our branch locations, or you can contact our Member Services Department at (616 or 800) 242-9790 ext. 9910 to have it mailed to you. If you have any questions in regards to a charge, please call our Card Services Department at (616 or 800) 242-9790 x 9915.
If your debit or credit card is lost or stolen, please report it immediately to prevent unauthorized use. Contact our 24/7 Toll-Free Lost/Stolen numbers: 866-304-8684.A new card and new PIN will be ordered and should arrive by mail in about 10-14 business days. If you have questions, or need to dispute any unauthorized transactions, please contact our Member Services Department at (616 or 800) 242-9790 ext. 9910.
There are several ways to make a payment on your LMCU VISA: 1. Use the Online Banking ‘Transfer’ menu.2. To Pay from another FI use the ACH CC Payments option via Online Banking. 3. At any branch. 4. Via phone with our Member Services Department at (616 or 800) 242-9790, ext. 9910. 5. Mail a payment to: LMCU PO Box 2848Grand Rapids MI 49501
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