Mortgages

  • Adding Borrowers

    • While no one can be added to a loan after it has closed, you can contact Mortgage Services at (844) 754-6280 to authorize an additional person to discuss the loan.
  • Bi-weekly and Partial Payments

    • Payments will not be applied to your loan until we receive the full payment amount for that month.
  • Late Fees

    • A late fee will be assessed if a payment has not been received 15 days after the due date of your loan.
  • Mortgage Payment Calculator

    • We have a variety of payment calculators on our Financial Calculators page, find the mortgage specific ones under the Home section.

      The mortgage payment calculators use Java Applets. You may need to install the Java component. Please go to www.java.com and then click on the “Download Now” for the Java Software Free Download.

  • Mortgage Rates

  • Name Change

    • Name change documentation (such as a marriage license) must be submitted with a written request to [email protected]. If additional services are needed, please call Mortgage Services at (844) 754-6280.
  • Payment Options

      • In person by visiting any branch location
      • Online through the Online Banking Mortgage Servicing Portal by navigating to the Payments menu and selecting Make A Payment
      • Enrolling in recurring automatic payments within the Online Banking Mortgage Servicing Portal
      • Over the phone by calling Mortgage Services at (844) 754-6280 (Note: a charge will apply)
      • By mailing your payment to:
        PO Box 3638
        Grand Rapids, MI 49501
  • Payoff Statement

    • There are multiple ways to obtain a payoff statement:

      Note: Requests from third parties must be accompanied by appropriate borrower’s authorization

  • Tax/Interest Forms

    • 1098 Mortgage Interest Statements are mailed by the end of January the following year.

      • For post-2018 1098 Mortgage Interest Statements: Log in to the Online Banking Mortgage Servicing Portal, navigate to Account Management, and select Document Center.  Select Taxes to view available 1098 Mortgage Interest Statements.
      • For 1098 forms prior to 2018: please contact Mortgage Services at (844) 754-6280 or [email protected]

Online Servicing

  • Additional Escrow/Principal Payments

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      To make additional escrow or principal payments within the Online Banking Mortgage Servicing Portal, navigate to the Payments menu and select Make An Additional Payment. From there, indicate which type of payment you would like to make.

  • Mortgage Statements

    • To view a copy of your mortgage statement within the Online Banking Mortgage Servicing Portal, navigate to Account Management, select Document Center, and then select Billing.

  • One Time Payments

    • Within the Online Banking Mortgage Servicing Portal, navigate to the Payments menu and select Make A Payment.

  • Statement Delivery Preferences

    • To stop receiving statements in the mail and enroll in eStatements, navigate to Account Management within the Online Banking Mortgage Servicing Portal and then select Document Center. Under Delivery Preferences, choose paperless statements and click “Let’s do this!”

  • View Balance, Activity, and History

    • To view your current balance (principal and/or escrow), loan activity, or payment history within the Online Banking Mortgage Servicing Portal, navigate to the My Loan menu.