Refer a FriendAt Lake Michigan Credit Union, our members are our #1 priority. Our commitment to provide the best customer service is at the forefront of all we do.
Customer Service
Our highly experienced Member Service Representatives in the Contact Center can assist you with most credit union inquiries or concerns. If unable to assist with a certain inquiry, the Member Service Representative will forward your call to an appropriate department or branch.
Contact Center hours are Monday - Friday 8:00am - 9:00pm, and Saturday 9:00am - 1:00pm.
- Local (Grand Rapids): (616) 242-9790
- Toll Free: (800) 242-9790
eSupport for Online Issues
- Support: (844) 754-6281
- Online applications (account opening and lending): (844) 754-6281
- Mortgage: (844) 754-6280
If you are unable to find the answer you're looking for using the options above, please review the following steps:
- Check our FAQs in the Help Center
- For technical troubles, review System Requirements
- Contact us via our Secure Contact Form
Automated Phone Banking
- Local (Grand Rapids): (616) 942-3360
- Toll Free: (800) 796-3360
Automated Funds Verification
Free 24/7 funds verification is available by calling (616) 301-8026
Questions? We're here to help
Contact Center Hours
Mon – Fri: 8:00am – 9:00pm
Saturday: 9:00am – 1:00pm
Phone:
Local (Grand Rapids): (616) 242-9790
Toll Free: (800) 242-9790
Branch Hours
Some branches have different hours, see our branch listings for phone numbers and specific branch info.
Mon – Thu: 9:00am – 5:30pm
Friday: 9:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Lost or Stolen Debit or Credit Card
To report a lost or stolen debit or credit card, contact us at: (866) 304-8684
Mortgage
For information ranging from mortgage applications to payments, we’re here to help! Please contact us at (844) 754-6280.
Insurance
For information about Lake Michigan Insurance Agency call us at (616) 234-6979 or visit LMIAinsurance.org.
All questions regarding Minnesota Life policies should be addressed by Minnesota Life at (877) 309-6576. This includes questions regarding the cancellation of coverage. LMCU has no access to Minnesota Life's records/files, and therefore cannot verify or cancel coverage.
Consumer Lending
For information on consumer loans such as auto loans, home equities, credit cards or personal loans, we’re here to help! Please contact us at (844) 301-8899. Applications on auto loans, credit cards and personal loans can be taken over the phone 24 hours a day.
Aircraft Loans
For information or questions on existing aircraft loans, call us at (800) 999-3712 or email us at [email protected].
Community Relations
For information regarding philanthropy, sponsorship or community events please contact the Community Relations team here.
Federal Holidays
In accordance with the Federal Reserve closure schedule, all LMCU locations will be closed on the following dates:
Monday, January 1
New Year's Day -- Closed
Monday, January 15
Martin Luther King Jr. Day -- Closed
Monday, February 19
Presidents Day -- Closed
Monday, May 27
Memorial Day -- Closed
Wednesday, June 19
Juneteenth -- Closed
Thursday, July 4
Independence Day -- Closed
Monday, September 2
Labor Day -- Closed
Monday, October 14
Columbus Day -- Closed
Monday, November 11
Veterans Day -- Closed
Thursday, November 28
Thanksgiving Day -- Closed
Tuesday, December 24
Christmas Eve -- Closed at 1pm EST
Wednesday, December 25
Christmas Day -- Closed
Tuesday, December 31
New Year's Eve -- Closed at 5pm EST
Wednesday, January 1
New Year's Day (2025) -- Closed