Contact Us

At Lake Michigan Credit Union, our members are our #1 priority. Our commitment to provide the best customer service is at the forefront of all we do.

Customer Service

Our highly experienced Member Service Representatives in the Contact Center can assist you with most credit union inquiries or concerns. If unable to assist with a certain inquiry, the Member Service Representative will forward your call to an appropriate department or branch.

Contact Center hours are Monday - Friday 8:00am - 9:00pm, and Saturday 9:00am - 1:00pm.

eSupport for Online Issues

If you are unable to find the answer you're looking for using the options above, please review the following steps:

  1. Check our FAQs in the Help Center
  2. For technical troubles, review System Requirements
  3. Contact us via our Secure Contact Form

Automated Phone Banking

Automated Funds Verification

Free 24/7 funds verification is available by calling (616) 301-8026

Secure Contact Form

* Required Fields

Contact Center Hours

Mon – Fri: 8:00am – 9:00pm
Saturday: 9:00am – 1:00pm

Local (Grand Rapids): (616) 242-9790
Toll Free: (800) 242-9790

Branch Hours

Some branches have different hours, see our branch listings for phone numbers and specific branch info.

Mon – Thu: 9:00am – 5:30pm
Friday: 9:00am – 6:00pm
Saturday: 9:00am – 1:00pm

Lost or Stolen Debit or Credit Card

To report a lost or stolen debit or credit card, contact us at: (866) 304-8684


For information ranging from mortgage applications to payments, we’re here to help! Please contact us at (844) 754-6280.


For information about Lake Michigan Insurance Agency call us at (616) 234-6979 or visit

All questions regarding Minnesota Life policies should be addressed by Minnesota Life at (877) 309-6576. This includes questions regarding the cancellation of coverage. LMCU has no access to Minnesota Life's records/files, and therefore cannot verify or cancel coverage.

Consumer Lending

For information on consumer loans such as auto loans, home equities, credit cards or personal loans, we’re here to help! Please contact us at (844) 301-8899. Applications on auto loans, credit cards and personal loans can be taken over the phone 24 hours a day.

Aircraft Loans

For information or questions on existing aircraft loans, call us at (800) 999-3712 or email us at [email protected].

Community Relations

For information regarding philanthropy, sponsorship or community events please contact the Community Relations team here.

Federal Holidays

In accordance with the Federal Reserve closure schedule, all LMCU locations will be closed on the following dates:

Monday, January 1
New Year's Day -- Closed

Monday, January 15
Martin Luther King Jr. Day -- Closed

Monday, February 19
Presidents Day -- Closed

Monday, May 27
Memorial Day -- Closed

Wednesday, June 19
Juneteenth -- Closed

Thursday, July 4
Independence Day -- Closed

Monday, September 2
Labor Day -- Closed

Monday, October 14
Columbus Day -- Closed

Monday, November 11
Veterans Day -- Closed

Thursday, November 28
Thanksgiving Day -- Closed

Tuesday, December 24
Christmas Eve -- Closed at 1pm EST

Wednesday, December 25
Christmas Day -- Closed

Tuesday, December 31
New Year's Eve -- Closed at 5pm EST

Wednesday, January 1
New Year's Day (2025) -- Closed