Lost or Stolen Card Help
Report a lost or stolen debit or credit card right away and get help protecting your account.
Lost your card? Here’s what to do next.
Finding out your card is missing isn't fun. But the faster you report it, the faster we can help protect your account. Follow the steps below. We've got you from here.
Report it
Call right away to report a lost or stolen debit or credit card and help prevent unauthorized use.
We’ll block access
Once reported, your card will be blocked to help protect your account from further use.
Get your new card
A replacement card will be ordered, and we’ll walk you through what to expect next.
Check transactions
If you see unauthorized charges, contact us so we can help with questions or disputes.
We're on call and on your side.
If you're having any trouble with your card, give us a call to speak with a real person about it.
Questions about a lost or stolen card?
From what to expect after you report, to how to handle unauthorized charges, and everything in between. It's all here.
Call (866) 304-8684 right away to report your card lost or stolen. Help is available 24/7. Once it is reported, your card will be blocked to help prevent unauthorized use and protect your account.
After your card is reported, it will be deactivated and a replacement card with a new number will be ordered. Your new card should arrive by mail in about 7–10 business days.
For your security, a card that has been reported lost or stolen cannot be reactivated. If you find it later, continue using your replacement card and safely destroy the old one.
If you notice unauthorized charges, contact Member Services as soon as possible. We can help answer questions and guide you through the dispute process if needed.
No. Your replacement card will have a new card number. Be sure to update any automatic payments, saved payment methods, and cards stored in your digital wallet.
Yes. If you have access to Online or Mobile Banking, you may be able to temporarily disable your card to help prevent unauthorized use. You can also use eAlerts or account alerts to help monitor activity on your account. You should still report your card as lost or stolen right away by calling us.
