Mortgage Help, Tools, & FAQs

How can we help?

We want to make home sweet homeownership even sweeter. If you need any help with your mortgage, just let us know.

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Mortgage Tools

Payment & Payoff

View, make, or edit your payments.

Statements & 1098/1099

View and download your account statements.

Escrow, Taxes and Insurance

Manage your insurance & tax details

Mortgage Assistance

Get help with all things homeownership

Account Help

Let’s make sure you can access your account 

Mortgage Services FAQs

We make it easy to pay your mortgage through our Mortgage Service Center in Online Banking or our mobile app.

Visit our Mortgage Service Center hub for more info about setting up and accessing it for yourself.

Your monthly mortgage payment will include:

  • Your Principal (the actual payment toward your loan balance) 
  • Your Interest (the added cost of borrowing)
  • Your Escrow (if applicable: the amount you set aside for property taxes and homeowners insurance 

An escrow account helps make homeownership more manageable by collecting funds for property taxes, homeowners insurance, and mortgage insurance (when applicable) as part of your monthly payment.

We use your escrow account to pay those expenses on your behalf when they are due, so you don’t have to make several separate, complicated payments over the course of the year.

It's best to reach out to your loan officer to be sure, but often, payment changes are related to your escrow account, not your interest rate or mortgage itself. 
 
We review your escrow annually and may adjust your payment based on:

  • Changes in property taxes or insurance premiums 
  • Escrow shortages or surpluses 
  • Updated projections for upcoming expenses

These adjustments help ensure there are enough funds to cover your bills when they come due.

To request a mortgage payoff quote, please submit the request along with the borrower’s authorization to:  

Fax: (616) 643-0720  

Email: MortgagePayoffs@LMCU.org  

Or USPS:

Lake Michigan Credit Union
4027 Lake Drive SE  
Grand Rapids, MI 49546 

If a payment is missed, a late fee may be applied after the grace period outlined in your loan agreement.