Your loan. Your questions. We're here for both.
Everything you need to manage your LMCU auto loan: payments, payoff help, and more.
Smart moves to make managing your auto loan easier.
With Online Banking, your loan details are always close by. Check your due date, balance, payment history, statements, and payoff information in one secure place. Log in from your computer or use the LMCU mobile app whenever you need a quick update.
Managing your auto loan should be simple. Log in to Online Banking to make a one-time payment, schedule recurring payments, or pay from another financial institution. You can also set up Auto Pay to keep your monthly payment on schedule.
Set up alerts and reminders to help you keep track of due dates. Keep your contact information current. And sign up for eStatements, so your loan documents are easy to find when you need them.
We're here when you need us.
Questions about your auto loan? Connect with us online through Online Banking, email [email protected], call (844) 301-8899, or stop by any branch.
Need payment help? Call us.
If you think you may have trouble making a payment, contact us before it’s due if possible. Reaching out early may give us more options to help. Loan payments have a 14-day grace period. If you expect a delay beyond 15 days, please contact our Loss Prevention team at (800) 242-9790 ext. 9923 or visit your local branch.
Got questions? We've got answers.
Make a payment through Online Banking, where you can set up one-time or recurring payments — including payments from another financial institution. Prefer to pay another way? Mail a check to PO Box 2848, Grand Rapids, MI 49501, or visit any LMCU branch.
LMCU does not use coupon books for auto loan payments. The easiest way to make or schedule a payment is through Online Banking or at your local branch.
Your payoff amount is available in Online Banking. One thing worth knowing: your payoff amount isn't the same as your current loan balance. Because interest accrues daily, the official payoff figure is calculated through a specific date. For the most accurate number, contact us at (844) 301-8899 — we'll give you an up-to-date quote including any applicable interest.
After the 14-day grace period, a late fee may apply and online payment transfers may become unavailable. If you expect your payment to be more than 15 days late, contact our Loss Prevention team at (800) 242-9790 ext. 9923 or visit your local branch as soon as possible.
Skip-a-Payment lets eligible members skip a regular monthly loan payment for a $25 fee — helpful when an unexpected expense shows up right before your due date. You can skip up to two payments per calendar year in nonconsecutive months, as long as your loan is current and eligible. Keep in mind: interest continues to accrue during the skipped month, which may extend your loan term. To use it, log in to Online Banking and look for the Skip-a-Payment option, or download and return the form to any branch.
If your insurance coverage has changed, let us know as soon as possible. Keeping current insurance coverage on your vehicle is a requirement of your auto loan. Call us at (844) 301-8899, email [email protected], or stop into any branch and we'll help you update your information.
