Online Banking
Can't get in? Something looks off? Online Banking questions are easy to solve once you know where to look. Find answers for login, enrollment, security, and more.
Your password, username and security image can be changed by logging in to Online Banking and going to the ‘Profile’ tab, then clicking on 'User Profile'.
If you do not remember your current username and/or password, you can visit any of our branch locations.
If you are entering the correct username and/or password but are unable to login:
- Make sure your CAPS lock or NUM lock are not on. Passwords are case sensitive.
- If your browser has saved your username or password, try deleting the saved information and enter it manually.
- Your account may be locked due to too many invalid login attempts. For assistance, please use the "unlock your account" link located in the login panel at the top of LMCU.org, or contact our Member Services Department (616 or 800) 242-9790.
To enroll in digital banking, you'll need your account number and Social Security Number. For Online Banking, start here and select Personal Banking. If you already enrolled via our Mobile App, you do not need to enroll separately for Online Banking; just use the same credentials to access Online Banking.
LMCU's Mobile App is available for Android and iPhones. For Apple users: download from the App Store. For Android users: download on Google Play. First-time users may sign up in the app. If you are already enrolled, use your Online Banking username and password to log in.*
To unlock your account, you can click on "Unlock your account" under "Locked out?". You can also visit the nearest branch location or contact our Member Services Department (616 or 800) 242-9790.
If you have selected that the device you are logging in with is private, you would not be asked to verify each time you login. If you selected that you are logging in on a public device, you would be asked to verify each login.
Here are other reasons that you would be asked for an access code:
- Your browser has cookies turned off (cookies must be enabled for our system to recognize your device as private). During the last step of the authentication process we place a cookie on the device that you are using to tie you to that device. If you have cookies turned off, we cannot place the cookie on your device which in turn invalidates the “linking” of you to the device (essentially treating the device as a “Public” device instead)
- Cookies are being deleted after each login. Because we use cookies to authenticate your device, deleting cookies will continue to prompt for an access code as our system does not recognize that device
- Cookies have a 1 year lifespan, once expired, the system has to re-authenticate you
- Account specific actions such as changing a password, username, or getting locked out of online banking
If your security image is different than what you selected, please go back to the login screen and attempt to login again. Chances are that your username was entered incorrectly.
If your image is still incorrect, after verifying your correct username, please contact us at (800 or 616) 242-9790.
Your browser may save a copy of pages you visit so they load faster later. If an older version of the Log In page appears, try clearing your browser’s cache and cookies, then close and reopen your browser before logging in again.
Cache and cookie settings vary by browser. Look for options such as “Clear browsing data,” “Clear history,” or “Privacy and security” in your browser settings. For the best experience, use a current version of a supported browser such as Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari.
During the Online Banking registration process you are asked to choose a personal image as part of a new security feature. Your Personal Image is a security feature that lets you verify that you are logging on to our legitimate site and not an imitation site designed by a criminal. Whenever you log in to our site, your Personal Image and the name you gave it will be displayed. If you can see your image, your connection has been verified and you may enter your password to access your accounts. If you do not see your image, do not enter your password, and contact us immediately.
Occasionally we take our system offline to process month-end or for updates. We will place a notice at the top of our page letting you know when we will be offline. If you attempt to login during that time, you may experience issues or have limited abilities inside of Online Banking.
To use our online service we recommend that you use one of the browsers below. Some areas of our site may require the use of Java or Adobe Acrobat Reader. Other browsers and operating systems may work effectively; however, we do not test against them and therefore your experience may vary. We regularly monitor and test browsers to ensure the highest security standards.
We support the two most recent versions of the following browsers:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Safari
- Chrome
- Firefox
