Mortgage Service Center

Monitor your mortgage with LMCU’s management tools. Access information about your current loan like balance and payoff amounts or how to make a payment*

New changes coming to your mortgage servicing experience. Beginning September 27, the login process for MyLoans where you can access your mortgage servicing information is changing. To access your mortgage account information starting September 27, you will need to have an online banking account. If you are already signed up for online banking, you will automatically experience our new enhanced mortgage servicing center. Once logged in, scroll to the “Loans” section and select your home address.

If you are not already signed up for online banking, you will need to do so to gain access to your mortgage account. Learn how to sign up for online banking.

Manage your mortgage anytime, anywhere.

New enhancements to your mortgage servicing experience also include:

  • 24/7 access to our robust educational resource center
  • Mortgage scenario calculators
  • Make additional payments on the go
  • Access to neighborhood property values
  • And more

Need help? Reach out to our mortgage service representatives by phone at (844) 754-6280 x9929 during our business hours.

Social distancing won't stop us from standing by your side. If COVID-19 has affected your ability to pay your mortgage, we're here to help. We've compiled a list of common questions and answers here. When you're ready, please call us at (800) 242-9790, ext. 9931, and we'll work with you one-on-one to find a solution.

Weekend/Holiday Notice:

*Payments made on a weekend or holiday will reflect on your account after one complete business day.

Application and Status Questions

We're happy to help. If you have questions regarding a new purchase or refinance contact your loan officer or call us at (844) 754-6280.

Payoff Request

To request a payoff quote for a mortgage loan, please submit the request along with the borrower’s authorization to release information to:

Fax: (616) 900-1691
Email: [email protected]
Or USPS: Lake Michigan Credit Union, 4027 Lake Drive SE, Grand Rapids, MI 49546

For additional assistance contact Mortgage Services by phone at (844) 754-6280 x9929.

Mon-Thurs: 9:00 AM - 5:30 PM
Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM

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