Mortgage Service Center

Monitor your mortgage with LMCU’s management tools. Access information about your current loan like balance and payoff amounts or how to make a payment*

Manage your mortgage anytime, anywhere.

With our dynamic mortgage service center you can:

  • Access our robust educational resource center and mortgage scenario calculators 24/7
  • Make additional payments on the go
  • Access to neighborhood property values
  • And more

Social distancing won't stop us from standing by your side. If COVID-19 has affected your ability to pay your mortgage, we're here to help. We've compiled a list of common questions and answers here. When you're ready, please call us at (800) 242-9790, ext. 9931, and we'll work with you one-on-one to find a solution.

Weekend/Holiday Notice:

*Payments made on a weekend or holiday will reflect on your account after one complete business day.

Application and Status Questions

We're happy to help. If you have questions regarding a new purchase or refinance contact your loan officer or call us at (844) 754-6280.

Payoff Request

To request a payoff quote for a mortgage loan, please submit the request along with the borrower’s authorization to release information to:

Fax: (616) 900-1691
Email: [email protected]
Or USPS: Lake Michigan Credit Union, 4027 Lake Drive SE, Grand Rapids, MI 49546

For additional assistance contact Mortgage Services by phone at (844) 754-6280 x9929.

Mon-Thurs: 9:00 AM - 5:30 PM
Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM

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