Other

  • Access Online Banking

    • Online Banking can be reached from our website www.lmcu.org:
      If you are an existing user please enter your current username and click Log In to access your account. You will then be prompted to enter your password. First time users must register first:
      1. Click ‘Sign Up' below the username box.
      2. Review the Online Banking Agreement and Disclosures and accept to continue
      3. Enter the information requested.
      (Information is for the primary owner on the account. Account number has to be the short version, not the full 12-digit version. If you do not know your account number, please call our Member Services Department at (616 or 800) 242-9790 ext. 9910).

      The next steps will be to choose a username and password and set up your Security Questions and Personal Image.
      If you have multiple accounts you will need to choose a different Username for each account.

      You do not have to set up a new User ID for each checking and/ or savings you have inside that account number. The set up username function is disabled temporarily during our system update, in the evening. This 'offline' process usually begins at 9 PM and can take up to two hours. Account maintenance functions are restored once that process is completed.

      (54)

  • Add, Remove or Change Joint Owner

    • To change joint owner information, signatures and proper IDs are required for all owners of the account. This process can be completed in person by visiting any of our branch locations. If you are unable to visit a branch, please email members@lmcu.org or call our Member Services Department at (616 or 800) 242-9790 x 9910 to have the proper forms mailed or emailed to you.

      (8)

  • Business Accounts

    • LMCU does offer our Members Business accounts. The type of account would depend on how you have organized your Business. An accountant would be able to help you determine the best structure for your situation. We can honor checks payable to a business only with formal business paperwork on file.

      You can file a DBA (Doing Business As) on your existing account number; open a sub savings and checking to handle your business transactions. The DBA is issued by the County Clerk’s office.

      An account in the name of the business can be opened if you have a Federal Tax ID number. This would normally require the TIN documents, Articles of Incorporation, or LLC (Limited Liability Corporation) paperwork. The IRS can give you more information about this process.

      We can give you more information depending on the way you choose to set up this business. Please feel free to talk to any Branch Staff or contact our Member Services Department at (800 or 616) 242-9790, ext 9910.

      (66)

  • Cancel Auto-Fill Password Feature

    • To stop the auto-fill feature from automatically filling in your password follow these steps:

      1. Go to "Tools" and choose "Internet Options".
      2. Click on the "Content" tab.
      3. Click on "Settings" next to the "Auto Complete" section.
      4. Uncheck the box next to "User names and passwords on forms"
      5. Click "OK"

      After this change, you will be required to type in your password manually.

      The location of the "Tools" and "Internet Options" section varies by browser type. You can find your "Internet Options" by going to Start > Control Panel > Internet Options.

      (2)

  • Card Security

    • To protect our Visa Debit and Credit Cardholders, LMCU has a Security partner that puts Anti-Fraud programs in place. Security will look for transactions posting to your account that do not fit your normal usage patterns, i.e. larger dollar amounts, greater number of transactions, purchases outside of the area or unusual types of transactions. Security will then try to contact the cardholder to confirm the activity to ensure transactions are valid.

      If security is unable to contact the Cardholder by phone they will leave messages with call back numbers and mail letters. If the transactions happen to be unauthorized, Security will then cancel the card to prevent further charges. Security will then refer cardholders to contact LMCU Card Services to request a new card and to talk about process for reimbursement of those unauthorized charges.

      The financial safety of our Members is of utmost importance to Lake Michigan Credit Union. We are continually updating and upgrading our systems to change and strengthen our lines of defense to protect our Cardholders. If you still have questions, please feel free to call our Card Services Department at (616 or 800) 242-9790, ext. 9915 or our Member Services Department at ext. 9910.

      (79)

  • Change Online Banking Username, Password or Security Image

    • Your password and username can be changed inside of Online Banking under the ‘My Profile’ tab.

      If you do not remember your current username and/or password please contact our Member Services Department at (616 or 800) 242-9790 ext. 9910. You can also visit any of our branch locations.

      (3)

  • Close Account

    • A signature from the primary account holder is required to close a checking account or the entire membership. An account can be closed in person at any of our branch locations.

      You can also fax or email your signed request. For instructions, please call our Member Services Department at 800-242-9790

      -------------------------

      A sub savings account can be closed without a signature inside of Online Banking or by calling our Member Services Department at 800-242-9790. To close it online please log in and click on the ‘Other Services’ tab then click on ‘Open or Modify Share’ (under Share Maintenance).

      (9)

  • Copies of Cleared Checks

    • Images or copies of cleared checks are available in Online Banking. To get the copy in Online Banking:

      1. Log in to your account
      2. Click on the checking account from which the check cleared
      3. Look through your transaction history for the check, or search for it by check number or amount.
      4. Next to the transaction, click on the blue check icon to pull up a copy of the front and back of the cleared check.

      Copies of checks that are cleared electronically are not available. This means the company provided us with information electronically instead of sending a paper copy of the check. To get a copy you would have to contact the payee.

      If you do not have online access or have trouble getting a copy of a check, please call Member Services at (616 or 800) 242-9790 ext. 9910 to have the check copy mailed or emailed to you. You can also visit any of our branch locations to pick this up in person. We would suggest that you contact our Member Services Department at (616 or 800) 242-9790, ext. 9910 before going into a branch to make sure the copy is readily available on our imaging system for a branch to print.

      *Copies of checks cleared more than 6 months ago will need to be ordered through our Member Services Department.


      (76)

  • Dormancy Fee

    • A dormancy fee is placed on any account with no transactions for 6 months. A transaction is defined as any withdrawal or deposit. The dormancy fee is $5.00 per month and will continue to be charged until there is activity or the account closes.

      (121)

  • Federal Share Insurance- NCUA

    • All LMCU shares are federally insured up to the eligible limits established by the National Credit Union Administration. This coverage is by the National Credit Union Share Insurance Fund (NCUSIF), an arm of NCUA. Your share insurance is similar to the deposit insurance protection offered by the Federal Deposit Insurance Corporation (FDIC).

      To find more about that insurance, we have a brochure you can find in any branch. This brochure explains the coverage levels. As an example of some of the options:
      A joint account with Husband and wife can hold $500,000.00.
      A Husband Individual account with wife as beneficiary can hold $250,000.00.
      A Wife Individual account with husband as beneficiary can hold $250,000.00
      An Account in the name of a trust offers additional options completely based on how that trust is written, as do retirement accounts.

      You can find more information at the link to NCUA at the bottom of our website pages. Click the NCUA logo, and then follow “Share Insurance” to find the NCUA Share Insurance Estimator. This is an educational resource about share insurance and gives a detailed explanation of insurance coverage. The Your Insured Funds brochure gives a more detailed explanation of your insurance coverage.


      (126)

  • Fraudulent Transactions


    • Information can be obtained to make fraudulent transactions in the following ways:

      Skimming- An illegal, device is attached to a Merchant or ATM card reader to capture the magnetic stripe data. The information “skimmed” from your card is then used to create a counterfeit card for fraudulent transactions. To protect yourself:

      1. Be observant at any ATM, store or gas pump you frequently use to notice anything extra or added to the machine. Do not swipe your card.
      2. Always keep your card in sight when making a purchase. If that is not possible, such as at a restaurant, be on the alert for abnormal activities.

      Phishing- The use of bogus e-mails or phone calls that attempt to get the account number information for Debit/Credit card numbers or for Checking or Savings accounts to make fraudulent purchases. These emails might indicate that they need confirmation of personal or account information or that an account has been disabled due to login attempts or other invented problems. A link in the e-mail goes to a website that might look authentic and often, there is a request for Debit / Credit Card numbers with PINs or your Routing and Checking account numbers. Please delete the message without response. By phone, the caller might be very persistent and persuasive. Please end the call. If you have already responded to such an e-mail by providing any confidential account information, please notify us immediately at (616 or 800) 242-9790, ext. 9910, for Member Services.

      To protect yourself: Never give your complete card number, expiration date, pin number or the 3-digit number on the signature panel out unless you are the one initiating the contact. LMCU will never send an email or make a phone call demanding to verify any of this information.

      Data Compromise - Merchants or the Merchant’s Data Processors may store too much card data in their computer files. Fraud occurs if Computer hackers break into these databases to steal this card information and magnetic stripe data. Visa has mandated rules be put in place to limit the amount of data stored. Merchants and Merchant Processors are continually being monitored and audited to insure compliance.

      To protect yourself: Review your monthly statement every month, if you notice any unauthorized charges please contact LMCU immediately to dispute.

      (80)

  • Identity Theft


    • It is always a good idea to obtain a free annual Credit Bureau Report to monitor credit activity. The following link to the Federal Trade Commission website offers resources for possible victims of identity theft.
      Please check the following. http://www.ftc.gov/bcp/edu/microsites/idtheft//

      If you suspect that your personal information is in jeopardy to the point that you might be a potential victim of identity theft, it is recommended you have a fraud alert placed on their credit report with one of the three credit reporting agencies:

      • Equifax: 1-800-525-6285; www.equifax.com; P.O Box 740241, Atlanta GA 30374-0241

      • Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9534, Allen, TX 75013

      • TransUnion: 1-800-680-7259; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton CA 92834-6790

      (110)

  • Max Checking

    • Any existing LMCU checking account can be converted to a Max Checking account easily without changing your account number or requiring new checks or debit cards. To do so contact us:

      -Via secure message using the Contact Us option at lmcu.org
      -By phone at (616 or 800) 242-9790
      -At any branch location
      -By email at members@lmcu.org

      Max Checking pays a great rate on balances up to $15,000 and offers a refund of up to $15 in ATM surcharge fees when the following account usage requirements are met each month:

      1. Direct Deposit into Max Checking
      2. 10+ posted debit card purchases
      3. 4+ logins to Online Banking
      4. Statements sent electronically ("eStatements")

      Requirements are evaluated each month at month-end. There is no penalty or fee if requirements are not met. If you have additional questions please contact Member Services at (616 or 800) 242-9790 ext. 9910.

      (111)

  • Name Change

    • A name change requires a signature on an "Account Change Card" and legal confirmation of the change, such as an updated driver’s license or marriage license. A name change can be processed in person at any of our branch locations. If you are unable to go into a branch, please email members@lmcu.org or call our Member Services Department at (616 or 800) 242-9790 x 9910 to have the form mailed or emailed to you.

      (7)

  • Personal Image in Online Banking


    • During the Online Banking registration process you are asked to choose a personal image as part of a new security feature. Your Personal Image is a security feature that lets you verify that you are logging on to our legitimate site and not an imitation site designed by a criminal.

      Whenever you log in to our site, your Personal Image and the name you gave it will be displayed. If you can see your image, your connection has been verified and you may enter your password to access your accounts. If you do not see your image, do not enter your password, and contact us immediately.

      (97)

  • Phishing e-mails


    • Some of our Members report that they have received a “phishing” e-mail from NCUA- requesting account information be ‘confirmed’ through a link provided in the e-mail: https://www.ncua.gov/activate_account .

      NCUA would not send out this type of message to Credit Union members. If you have received one of these “phishing” e-mails, please forward the e-mail to phishing@ncua.gov
      The NCUA has a team of investigators who look into this particular fraud involving misuse of the NCUA name.

      If you have received a similar “phishing e-mail from a different company, you can look to that company’s website. Many companies now have an e-mail link designated specifically for this type of fraud.

      (99)

  • Protect Yourself From Fraud


    • To Protect Yourself from Fraud, please:

      1. Be observant at any ATM, store or gas pump you use frequently to notice if anything looks “extra” or added to the machine. Do not swipe your card.
      2. Always keep your card in sight when making a purchase. If that is not possible, such as at a restaurant, be on the alert for abnormal activities.
      3. Never give your complete card number, expiration date, pin number or the 3-digit number on the signature panel out unless you are the one initiating the contact. LMCU will never send an email or make a phone call demanding to verify any of this information.
      4. Do not give your card number to a merchant if you do not intend to be billed for that transaction on that card. 5. If a product if offered as "free" or "you only have to pay shipping" but they require your card number to complete the order, you must follow their rules exactly to avoid a billing for the entire purchase price.
      6. Make sure to monitor your transactions online or review your statement every month.

      If you notice any unauthorized charges please contact LMCU immediately to question the transaction.

      (81)

  • Registering for Online Banking

    • First time users must register for Online Banking to setup a username and password:

      1. Visit www.lmcu.org and click ‘Sign Up' below the username box
      2. Review the Online Banking Agreement and Disclosures and accept to continue.
      3. Enter the information requested. (Information is for the primary owner on the account. Account number has to be the short version, not the full 12-digit version. If you do not know your account number, please call our Member Services Department at (616 or 800) 242-9790 ext. 9910).
      4. Select a user ID and password
      5. Select three Security Questions and answer them.
      6. Select a ‘Personal Image’ and name it for additional security.
      7. Review your choices and Submit

      If you have multiple accounts you will need to choose a different Username for each account. You do not have to set up a new User ID for each checking and/ or savings you have inside that account number.

      The set up username function is disabled temporarily during our system update, in the evening. This 'offline' process usually begins at 9 PM and can take up to two hours. Account maintenance functions are restored once that process is completed.

      (87)

  • Reorder Checks

    • A check reorder with no changes can be placed inside of Online Banking under the 'Other Services' tab

      1. Click on "Online Services"
      2. Click on "Reorder Checks".
      3. Follow the instructions to complete the process.

      Reorders can also be placed 24/7 by calling 800-355-8123. You will need your 9 digit routing number and the 12 digit format of the account number from the bottom of your printed checks. If you have not ordered checks from us in the past or have changes to make for the re-order, please visit any branch location or contact our Member Services Department at (616 or 800) 242-9790 x 9910.

      (35)

  • Statement Copies


    • Duplicate statements are available at any branch or you can call our Member Services Department at (616 or 800) 242-9790 ext. 9910 to have a copy mailed to you.

      There is a $5.00 fee per statement copy. That fee is waived for members with a VIP M.O.R.E Score.

      (86)

  • Third Party Checks for Deposit


    • The Credit Union is not able to accept deposits in the form of checks payable to a name that is not on the account. Signed over or Third Party checks (checks written to another name and signed over to you on the back) cannot be accepted as deposits.

      (94)

  • Tips For Using ATM

    • -Always check the machine before putting your card in:
      Is the card slot securely in the machine?
      Does anything look out of the ordinary?
      Has anything been installed around the edges of the machine that looks strange?

      -Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM.

      -Take a friend with you - especially at night.

      -Have your card out and ready to use.

      -Beware of offers for help from strangers during an ATM transaction

      -Shield the screen and keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount.

      -Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt.

      -If you see anyone or anything suspicious, cancel your transaction and leave immediately. If anyone follows you after making a transaction, go to a crowded, well-lit area and call the police.

      -When using a drive-up ATM, make sure all passenger car doors are locked and windows are up. -Do not leave your car unlocked or engine running when you get out to use an ATM.

      (174)

  • Turbo Tax

    • A link to Turbo Tax is available on the bottom of our website during tax time. Members can file Income Tax returns electronically from that site.

      When setting up your income tax refund on direct deposit, please use your full, 12 digit account number and our 9 digit routing number. Your full account number is available on the ‘Other Services’ tab under ‘Share Maintenance'. Our routing number is 272480678 (it is the same for all accounts).

      While LMCU does not have a connection with Turbo Tax, this program should provide the ‘help’ to support its users. If you do not feel qualified to use this “self-help” program, LMCU recommends a qualified professional with up to date training in tax laws to assist you with completing income tax filing.

      (91)

  • VISA Gift Cards

    • Our Gift Cards and Prepaid Reloadable Cards are a simple and convenient choice and have many great uses. Visa gift cards are accepted nearly everywhere Visa/MasterCard Debit cards are accepted. There are no hassles - simply activate the card online or by phone and start shopping. Just a few of the great benefits are listed below!

      • Easy to Use - make purchases while avoiding the risk of carrying cash.
      • 24-Hour Cash - obtain cash at a Visa/Plus ATMs 24 hours a day.
      • Reloadable from anywhere - reload your Prepaid Card by phone or online, 24 hours a day, with your registered credit or debit card; or simply stop by your local branch. Personalized cards can be reloaded as often as you wish. Non-personalized, instant-issue cards can be reloaded up to three times.
      • Zero Liability - Offers protection from fraudulent use of a lost or stolen card. Learn more about Zero Liability.

      You can find more information by visiting www.lmcu.org. Go to the 'Personal' tab, click on 'See More' and click on 'Gift and Reloadable Cards' on the left-hand menu.



      (93)

  • Wire Instructions For Receiving an INCOMING Deposit

    • A wire deposit to your account needs the numerical direction to be properly deposited. You will need to provide the wiring instructions to the sending institution. Those instructions are as follows:
      Wire to: Lake Michigan Credit Union PO Box 2848 Grand Rapids, MI 49501-2848
      ABA Transit and Routing number: 272480678.
      Credit account of: Account Holder's Name, Account Number

      You will need to use the 12 digit MICR number as the account number. You can find the 12-digit MICR number on the bottom of your checks, or in Online Banking under ‘Other Services’ – Share Maintenance.

      Some International Wires will ask for a BSB or SWIFT code. That is not necessary for wires to Lake Michigan Credit Union. We do not have these codes. Listing a specific branch location also does not apply, as our central Accounting Department processes these transactions.

      For wire fees go to https://www.lmcu.org/docs/fees.pdf. A domestic wire typically arrives the same day or within 24 hours but an international wire may take up to 30 days to arrive. If you have questions, you may stop at any one of our branch locations or contact our Member Services Department at (616 or 800) 242-9790 x9950.

      (51)

  • Wire Instructions For Sending an OUTGOING Withdrawal

    • To send a wire to another financial institution we will need the following information:
      Recipient’s Name and Address
      Recipient’s Account Number
      Financial Institution Routing Number
      Financial Institution Name
      Financial Institution Address

      To send a wire by phone, please call our Accounting Department at (616 or 800) 242-9790 x 9950. For your security, additional procedures may be necessary to process a wire request by phone.

      For wire fees go to https://www.lmcu.org/docs/fees.pdf.

      If you have questions, you may stop at any of our branch locations or contact our Member Services Department at (616 or 800) 242-9790 x9950.

      (52)

  • YTD Dividend Earned

    • Dividend is interest paid to you as a return on your Share Deposits. These Year-to-Date totals are delivered to you in a 1099 mailing by the end of January and are also available in Online Banking:

      1. Log in to your account.
      2. Click on the account that you would like the interest for. The information is displayed on the right-hand side under ‘Account Details’.

      The December year-end statement shows YTD totals for open accounts and does not include dividends paid on CDs or savings accounts that were closed during the year.

      When paid dividends total less than $10.00, no 1099 is issued as those earnings are not reported to the IRS. You should consult a qualified Tax Professional to determine how these dividends should be included as income when you file your income tax returns.

      (89)