Other

  • Business Accounts

    • LMCU does offer our Members Business accounts. The type of account would depend on how you have organized your Business. An accountant would be able to help you determine the best structure for your situation. We can honor checks payable to a business only with formal business paperwork on file.

      We can give you more information depending on the way you choose to set up this business. Please feel free to talk to any Branch Staff or contact our Member Services Department at (800 or 616) 242-9790.
  • Copies of Cleared Checks

    • Images or copies of cleared checks are available in Online Banking.

      To get the copy in Online Banking:

      1. Log in to your account
      2. Click on the checking account from which the check cleared
      3. Look through your transaction history for the check, or search for it by check number or amount.
      4. Next to the transaction, click on the blue check icon to pull up a copy of the front and back of the cleared check.

      Copies of checks that are cleared electronically are not available. This means the company provided us with information electronically instead of sending a paper copy of the check. To get a copy you would have to contact the payee.

      If you do not have online access or have trouble getting a copy of a check, please call Member Services at (616 or 800) 242-9790 or send an email to [email protected] to have the check copy mailed or emailed to you. You can also visit any of our branch locations to pick this up in person.

      We would suggest that you contact our Member Services Department before going into a branch to make sure the copy is readily available on our imaging system for a branch to print.

      *Copies of checks cleared more than 6 months ago will need to be ordered through our Member Services Department.
  • Dormancy Fee

    • A dormancy fee is placed on any account with no transactions for 6 months. A transaction is defined as any withdrawal or deposit. The dormancy fee is $5.00 per month and will continue to be charged until there is activity or the account closes.
  • Federal Share Insurance- NCUA

    • All LMCU shares are federally insured up to the eligible limits established by the National Credit Union Administration. This coverage is by the National Credit Union Share Insurance Fund (NCUSIF), an arm of NCUA. Your share insurance is similar to the deposit insurance protection offered by the Federal Deposit Insurance Corporation (FDIC). To find more about that insurance, we have a brochure you can find in any branch. This brochure explains the coverage levels. As an example of some of the options: A joint account with Husband and wife can hold $500,000.00.A Husband Individual account with wife as beneficiary can hold $250,000.00.A Wife Individual account with husband as beneficiary can hold $250,000.00An Account in the name of a trust offers additional options completely based on how that trust is written, as do retirement accounts.You can find more information at the link to NCUA at the bottom of our website pages. Click the NCUA logo, and then follow “Share Insurance” to find the NCUA Share Insurance Estimator. This is an educational resource about share insurance and gives a detailed explanation of insurance coverage. The Your Insured Funds brochure gives a more detailed explanation of your insurance coverage.
  • Fraudulent Transactions

    • Information can be obtained to make fraudulent transactions in the following ways:

      SKIMMING- An illegal, device is attached to a Merchant or ATM card reader to capture the magnetic stripe data. The information “skimmed” from your card is then used to create a counterfeit card for fraudulent transactions.

      To protect yourself:

      1. Be observant at any ATM, store or gas pump you frequently use. If you notice anything extra or added to the machine, do not swipe your card.

      2. Always keep your card in sight when making a purchase. If that is not possible, such as at a restaurant, be on the alert for abnormal activities.

      PHISHING- The use of bogus e-mails or phone calls that attempt to get the account number information for Debit/Credit card numbers or for Checking or Savings accounts to make fraudulent purchases.

      These emails might indicate that they need confirmation of personal or account information or that an account has been disabled due to login attempts or other invented problems. A link in the e-mail goes to a website that might look authentic and often, there is a request for Debit / Credit Card numbers with PINs or your Routing and Checking account numbers. Please delete the message without response. By phone, the caller might be very persistent and persuasive. Please end the call.

      To protect yourself:

      Never give your complete card number, expiration date, pin number or the 3-digit number on the signature panel out unless you are the one initiating the contact. LMCU will never send an email or make a phone call demanding to verify any of this information.

      DATA COMPROMISE - Merchants or the Merchant’s Data Processors may store too much card data in their computer files. Fraud occurs if computer hackers break into these databases to steal this card information and magnetic stripe data. Visa has mandated rules be put in place to limit the amount of data stored. Merchants and Merchant Processors are continually being monitored and audited to insure compliance.

      To protect yourself:

      Review your monthly statement every month, if you notice any unauthorized charges please contact LMCU immediately to dispute.

      If you have already responded to such a request by providing any confidential account information, please notify us immediately at (616 or 800) 242-9790.
  • Identity Theft

    • It is always a good idea to obtain a free annual Credit Bureau Report to monitor credit activity. The following link to the Federal Trade Commission website offers resources for possible victims of identity theft.

      Please check the following:
      http://www.ftc.gov/bcp/edu/microsites/idtheft//

      If you suspect that your personal information is in jeopardy to the point that you might be a potential victim of identity theft, it is recommended you have a fraud alert placed on their credit report with one of the three credit reporting agencies:

      • Equifax: 1-800-525-6285
      www.equifax.com
      P.O Box 740241, Atlanta GA 30374-0241

      • Experian: 1-888-EXPERIAN (397-3742)
      www.experian.com
      P.O. Box 9534, Allen, TX 75013

      • TransUnion: 1-800-680-7259
      www.transunion.com
      Fraud Victim Assistance Division, P.O. Box 6790, Fullerton CA 92834-6790
  • Protect Yourself From Fraud

    • To Protect Yourself from Fraud, please:

      1. Be observant at any ATM, store or gas pump you use frequently to notice if anything looks “extra” or added to the machine.

      2. Always keep your card in sight when making a purchase. If that is not possible, such as at a restaurant, be on the alert for abnormal activities.

      3. Never give your complete card number, expiration date, pin number or the 3-digit number on the signature panel out unless you are the one initiating the contact. LMCU will never send an email or make a phone call demanding to verify any of this information.

      4. Do not give your card number to a merchant if you do not intend to be billed for that transaction on that card.

      5. If a product if offered as "free" or "you only have to pay shipping" but they require your card number to complete the order, you must follow their rules exactly to avoid a billing for the entire purchase price.

      6. Make sure to monitor your transactions online or review your statement every month.

      If you notice any unauthorized charges please contact LMCU immediately at (616 or 800) 242-9790 or by visiting any branch.
  • Reorder Checks

    • A check reorder with no changes can be placed inside of Online Banking:

      1. Click on the 'Services' tab
      2. Under the 'Checks' section click on 'Reorder Checks'
      3. Follow the instructions to complete the process

      Reorders can also be placed 24/7 by calling 800-355-8123. You will need your 9 digit routing number and the 12 digit format of the account number from the bottom of your printed checks.

      If you have not ordered checks from us in the past or have changes to make for the re-order, please visit any branch location or contact our Member Services Department at (616 or 800) 242-9790.

      If your account is at the VIP level and you are eligible for up to 2 free boxes of checks, please be sure to place your order directly with an LMCU representative at any of our branch locations, over the phone with our Member Services Department at (616 or 800) 242-9790, via email request to [email protected], or via Live Chat during business hours.
  • Statement Copies

    • Duplicate statements are available at any branch or you can call our Member Services Department at (616 or 800) 242-9790 to have a copy mailed to you. There is a $5.00 fee per statement copy. That fee is waived for members with a VIP M.O.R.E Score.
  • Third Party Checks for Deposit

    • The Credit Union is not able to accept deposits in the form of checks payable to a name that is not on the account. Signed over or Third Party checks (checks written to another name and signed over to you on the back) cannot be accepted as deposits.
  • Turbo Tax

    • A link to Turbo Tax is available on the bottom of our website during tax time. Members can file Income Tax returns electronically from that site.

      When setting up your income tax refund on direct deposit, please use your full, 12 digit account number and our 9 digit routing number.

      Your full account number can be found inside of online banking by clicking on the 'Services' tab and then selecting 'Display MICR - Routing Number & Account Number.' It can also be found on the LMCU Mobile App under the menu option "Account Details."

      While LMCU does not have a connection with Turbo Tax, this program should provide the ‘help’ to support its users. If you do not feel qualified to use this “self-help” program, LMCU recommends a qualified professional with up to date training in tax laws to assist you with completing income tax filing.
  • VISA Gift Cards

    • Our Gift Cards and Prepaid Reloadable Cards are a simple and convenient choice and have many great uses. Visa gift cards are accepted nearly everywhere VISA is accepted. There are no hassles - simply activate the card online or by phone and start shopping.

      Just a few of the great benefits are listed below!

      • Easy to Use - make purchases while avoiding the risk of carrying cash.
      • 24-Hour Cash - obtain cash at a Visa/Plus ATMs 24 hours a day.
      • Reloadable from anywhere - reload your Prepaid Card by phone or online, 24 hours a day, with your registered credit or debit card; or simply stop by your local branch. Personalized cards can be reloaded as often as you wish. Non-personalized, instant-issue cards can be reloaded up to three times.
      • Zero Liability - Offers protection from fraudulent use of a lost or stolen card. Learn more about Zero Liability.

      You can find more information by visiting www.lmcu.org. Go to the 'Personal' tab, click on 'See More' and click on 'Gift and Reloadable Cards' on the left-hand menu.
  • Wire instructions for receiving an INCOMING wire

    • Domestic Incoming Wire Instructions

      Send to:
      Lake Michigan Credit Union
      ABA: 272480678
      4027 Lake Dr., Grand Rapids, MI 49546

      Beneficiary:
      Your 12 digit account number
      Your full name
      Your address

      International Incoming Wire Instructions

      Send to:
      Lake Michigan Credit Union
      SWIFT code/ BIC: LMCNUS33
      4027 Lake Dr., Grand Rapids, MI 49546

      Beneficiary:
      Your 12 digit account number
      Your full name
      Your address


      You can find the 12-digit MICR number on the bottom of your checks, or in Online Banking under ‘Services’ – Display MICR

      For wire fees go to https://www.lmcu.org/docs/fees.pdf.


      A domestic wire typically arrives the same day or next business day. An international wire may take up to 30 days to arrive. If you have questions, you may stop at any one of our branch locations or contact our Wire Department at (616 or 800) 242-9790 x9950.

  • Wire instructions for sending an OUTGOING wire

    • To send a wire to another financial institution we will need the following information:

      Recipient’s Account Number
      Recipient’s Name
      Recipient’s Address

      Financial Institution Routing Number or SWIFT Code
      Financial Institution Name
      Financial Institution Address


      To send a wire by phone, please call our Wire Transfer Department at (616 or 800) 242-9790 x 9950. For your security, additional procedures may be necessary to process a wire request by phone.

      For wire fees go to https://www.lmcu.org/docs/fees.pdf.

      If you have questions, you may stop at any of our branch locations or contact our Member Services Department at (616 or 800) 242-9790.
  • YTD Dividend Earned

    • Dividend is interest paid to you as a return on your Share Deposits. These Year-to-Date totals are delivered to you in a 1099 mailing by the end of January and are also available in Online Banking:

      1. Log in to your account.
      2. Click on the 'Services' tab
      3. Scroll to the bottom to 'Tax Center'

      The December year-end statement shows YTD totals for open accounts and does not include dividends paid on CDs or savings accounts that were closed during the year.

      When paid dividends total less than $10.00, no 1099 is issued as those earnings are not reported to the IRS. You should consult a qualified Tax Professional to determine how these dividends should be included as income when you file your income tax returns.