Online Bill Pay

  • Bill Pay Alerts
    • You can set up alerts for your Bill Pay to be notified of payments processing, payees being added, etc.

      To set up Bill Pay alerts:
      1. Login to Online Banking
      2. Go to the 'Bill Pay' tab and access Bill Pay
      3. Inside Bill Pay, go to the 'My account' tab
      4. Click on 'View Alerts'

      For security reasons, these two alerts are preselected and cannot be removed:
      - Notify me when a payee or transfer account is added to my bill pay account
      -Notify me when the payee information is changed

  • How are payments delivered?
    • Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically.

      Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

  • How long does it take before my payment is received?
    • Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

  • I cannot access Bill Pay. I am being re-directed to the "Access Bill Pay" page.
    • To access Bill Pay, you will need to click on the 'Bill Pay' tab inside of Online Banking. After you click on the 'Bill Pay' tab, please click on 'Access Bill Pay'.

      A new window should open. If you do not see a new window and you continue to be redirected to the 'Access Bill Pay' page it means that your pop-up blockers are preventing that second window from opening.

      To check your pop-ups, please go to your browser's pop-up settings.

  • Is Bill Pay secure?
    • Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

  • My payment was delayed/did not arrive
    • If your payment did not arrive or was delayed, please contact our Bill Pay Department at 844-357-6727. You can also login to Bill Pay and use the 'Chat Now' icon to chat with someone, or click on 'Messages' to send them a secure message.

      Payments that are sent by check are mailed out through the USPS. Please be advised that payments by check may arrive earlier or later than the selected delivery date. Your payment may be delayed or may not arrive due to processing time with the mail carrier, being lost or misplaced, or the payee not posting it as soon as the payment is received.

  • What is Bill Pay?
    • Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

  • What is the fee for Bill Pay?
    • Our Bill Pay service is $5.95/month. We do waive that fee for members who have a monthly direct deposit coming in.

  • Where can I find answers to some of my Bill Pay questions?
    • Bill Pay has a great ‘HELP’ section where you can find answers to some commonly asked questions. After you log into Bill Pay, please click on the ‘HELP’ tab to find more information.

  • Who can I call for help regarding Bill Pay?
    • For any payment specific questions or payment research, please contact our Bill Pay Customer Service Department at 844-357-6727. They are available Mon-Fri from 7:30 AM to 2:00 AM EST. You can also use the LiveChat feature by logging in to Bill Pay and clicking on ‘LiveChat’ in the upper right hand corner.

  • Who can I pay with Bill Pay?
    • You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.