Online Bill Pay

  • How are online payments delivered?

    • Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

  • How long does it take before my payment is received?

    • Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

  • I cannot access Bill Pay. I am being re-directed to the "Access Bill Pay" page.

    • To access Bill Pay, you will need to click on the 'Bill Pay' tab inside of Online Banking. After you click on the 'Bill Pay' tab, please click on 'Access Bill Pay'. A new window should open. If you do not see a new window and you continue to be redirected to the 'Access Bill Pay' page it means that your pop-up blockers are preventing that second window from opening.

      To add the LMCU website to the "safe list" of sites that can open pop-up windows, please see below:

      • Internet Explorer

      1. Open Internet Explorer Browser
      2. From the menu bar select “Internet Options” from under the “Tools” menu item
      3. Select the “Privacy” Tab from the “Internet Options” dialog box
      4. Click the “Settings” button next to Pop-up Blocker
      5. Where it lists “Address of website to allow”, please enter in “*.lmcu.org” (without the quotes) and click “Add”
      6. You may need to restart your browser for the changes to take effect

      • Chrome

      1. Open Chrome Brower
      2. Navigate to our Online Banking system (https://onlb.lmcu.org)
      3. While on the Online Banking site, in the upper right hand corner of Chrome, click the “Customize and Control Google Chrome” button and then click “Settings”
      4. Scroll down until you see the verbiage “Show Advanced Settings” and click on that
      5. Under the “Privacy” header click on “Content Settings”
      6. Scroll down to the “Pop-ups” header and click on the “Manage exceptions” button
      7. Under the “Hostname pattern”, please enter “[*.]lmcu.org” (without the quotes) and set the “Behavior” to “Allow”
      8. Click done
      9. You may need to restart your browser for the changes to take effect

      • FireFox

      1. Open Firefox
      2. From the menu bar select “Options” from under the “Tools” menu item
      3. Once inside of the “Options” area, click on “Content”
      4. Within the “Pop-ups” area of “Content”, click on the “Exceptions” button
      5. In the text area underneath “Address of website”, please enter in “https://onlb.lmcu.org” (without the quotes) and click on “Allow”
      6. Once this has been entered, click “Save Changes”
      7. You may need to restart your browser for the changes to take effect

      • Edge

      1. Open Edge
      2. In the upper right hand corner click on the “Settings and more” button followed by the “Settings” menu item
      3. Scroll down until you see the “Advanced settings” header and click the “View advanced settings” button
      4. Under the “Block pop-ups” option, switch it to “Off”
      5. You may need to restart your browser for the changes to take effect

      • Safari

      1. Open Safari
      2. From the menu, select “Preferences” under the “Safari” tab
      3. Within the “Preferences” dialog box, click on the “Security” tab
      4. Underneath the “Web content” section, uncheck the “Block pop-up windows” option
      5. You may need to restart your browser for the changes to take effect

  • Is Bill Pay secure?

    • Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

  • What if I have a payment scheduled to go out on May 15th?

    • Any payment scheduled for May 15th will go out as scheduled. Any payment scheduled between May 11th and May 12th will be pushed to May 15th. If that will put you past due, you will need to make the necessary changes by logging into Bill Pay and changing your payment date.

  • What is Bill Pay?

    • Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

  • When will this change go live?

    • Our upgrade will be live on Monday, May 15, 2017.

  • Where can I find answers to some of my Bill Pay questions?

    • Bill Pay has a great ‘HELP’ section where you can find answers to some commonly asked questions.

      After you log into Bill Pay, please click on the ‘HELP’ tab to find more information.

  • Where will Bill Pay be inside of Online Banking?

    • The location will not change. You will still be able to access Bill Pay by logging in to Online Banking and clicking on the Bill Pay tab.

  • Who can I call for help regarding Bill Pay?

    • For any payment specific questions or payment research, please contact our Bill Pay Customer Service Department at 844-357-6727. They are available Mon-Fri from 7:30 AM to 2:00 AM EST.

      You can also use the LiveChat feature by logging in to Bill Pay and clicking on ‘LiveChat’ in the upper right hand corner.

  • Who can I pay with Bill Pay?

    • You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

  • Why are you changing Bill Pay? How will this affect me? What will be different?

    • We have decided to upgrade our Bill Pay system to provide a better and more intuitive user experience for our members with a cleaner look and increased functionality. Except for a brief change-over window, (May 11 at 3:00 PM to May 15 at 8:00 AM), this upgrade should not disrupt service. In fact, we are making the entire upgrade as simple and seamless for members as possible.

  • Will I be able to view my old Bill Pay history?

    • Your old Bill Pay history will be available inside the new system in a PDF format.

  • Will I need to notify any of my payees?

    • There is no need to notify any payees. A complete list of all of your payees will be automatically transferred over for your convenience, and all scheduled payments will continue without disruption.

  • Will my payees transfer over?

    • All payees and scheduled payments will automatically carry over to the new system.

  • Will recurring payments continue?

    • All of the recurring scheduled payments will continue without disruption.

      Any payment scheduled for Friday, May 12th will go out on Monday, May 15th.

  • Will the Bill Pay monthly fee change?

    • Our monthly fee will not change. Bill Pay will continue to be $5.95/month. We do waive that fee for members who have monthly direct deposit.